ALT is proudly based in Perth, Western Australia. We operate primarily online and regularly attend pop-up events and markets throughout the region.

Browse our online store, add items to your cart, and proceed to checkout. You’ll receive an order confirmation email once your purchase is complete.  

Yes! In addition to our online store, you'll often find ALT at selected markets, pop-up shops, and community events across Perth. Follow us on social media to see where we'll be next.

Orders are processed quickly. If you need to make changes, please contact us within 12 hours of placing your order. Once an order has been dispatched, changes cannot be made.

Yes! Popular products are restocked whenever possible. If an item is out of stock, you can sign up for restock notifications on the product page to be notified as soon as it becomes available.

We are committed to offering products that align with ethical beauty practices. Individual product information can be found on each product page.

Many of our products are designed to be easy to use, whether you're new to beauty or experienced. We also provide application tips and tutorials to help you achieve the best results.

Yes! With proper care and cleaning, many of our lashes can be reused multiple times. Follow our care instructions to help extend their lifespan.

Many of our products are formulated to be gentle; however, everyone's skin is different. We recommend performing a patch test before first use and discontinuing use if irritation occurs.

Yes, we ship across Australia.

Yes, international shipping is available. Shipping rates and delivery times are calculated at checkout.

Orders are processed within 1–3 business days. Once dispatched, shipping times vary depending on your location. You'll receive a tracking number via email as soon as your order has been shipped.

Once your order has been shipped, you’ll receive a tracking link via email.

Yes! Click & Collect is available from our nominated pickup location in Byford, WA. You'll receive an email when your order is ready for collection, along with pickup instructions.

Select Click & Collect at checkout. You’ll receive an email when your order is ready for collection.

Orders must be collected within 7 days of notification unless otherwise arranged.

You can reach us via our Contact page, email, or social media. We aim to respond to all enquiries within 1–2 business days.

• Email: Support@aestheticlashtherapy.shop
• Instagram: @aestheticlashtherapy or @shopaestheticlashtherapy

We aim to respond within 1-24 business hours.

For hygiene and safety reasons, opened cosmetic and beauty products cannot be returned. If your order arrives damaged, incorrect, or faulty, please contact us within 7 days of delivery so we can assist you.

Returns are only accepted on unused, unopened products and in original packaging.

Please contact us within 48 hours of delivery with photos of the issue. We’ll assess and assist accordingly

We accept major credit and debit cards, PayPal, Apple Pay, Google Pay, Shop Pay, and other secure payment methods available at checkout.

Yes. Shopify uses encrypted, secure payment processing to protect your information.

Avoid wearing eye makeup or waterproof mascara on the day of your appointment. If you wear contact lenses, you may prefer to remove them before your treatment for added comfort.

Arrive with clean lashes and brows, free from makeup, oils, and skincare products around the eye area. This helps ensure the best results and improves treatment longevity.

Appointment times vary depending on the service booked. Estimated treatment durations are listed on each service booking page.

Results vary depending on the treatment, your natural hair growth cycle, and how well you follow the recommended aftercare.

Following the provided aftercare instructions will help maintain your results for as long as possible.

With proper aftercare, lash results typically last 2–3 weeks before a refill is recommended.

Due to the time, expertise, and products involved in providing our beauty services, we do not offer refunds for completed appointments. If you have any concerns about your service, please contact us within 48 hours of your appointment so we can assess the situation and work with you to find an appropriate solution where applicable. Your satisfaction is important to us, and we are committed to delivering the highest standard of care.

Yes. After your appointment, you'll receive aftercare guidance to help maintain your lashes or brows and maximise the longevity of your treatment.

Services are provided by appointment only to ensure each client receives dedicated time and care.

Yes. Every appointment includes a consultation to discuss your desired look, assess your natural lashes or brows, and ensure the selected treatment is suitable for you.

If you're running late, please contact us as soon as possible. We will do our best to accommodate you; however, arriving late may result in a shortened appointment or the need to reschedule, depending on our schedule.

If you need to reschedule, please contact us as soon as possible. We kindly ask that you provide adequate notice in accordance with our booking policy.

For the best results, avoid applying eye makeup or getting the treated area wet for the recommended period outlined in your aftercare instructions.

Yes. Multiple treatments can be booked during the same appointment where availability allows. Please book all desired services in advance.

Our lash and brow services are suitable for most clients. If you have sensitive skin, allergies, eye conditions, or any medical concerns, please let us know before your appointment so we can determine whether the treatment is appropriate.